Privacy Policy
Last Updated: January 1st, 2026
Ceramic Pro Medicine Hat (“we,” “our,” or “us”) is committed to protecting the personal information you share with us when visiting https://prairiecustoms.ca/ (“Website”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with:
- Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) — all provinces and territories
- Alberta’s Personal Information Protection Act (PIPA) — Alberta
- British Columbia’s Personal Information Protection Act (PIPA) — BC
- Quebec’s Act Respecting the Protection of Personal Information in the Private Sector (Law 25) — Quebec
- Canada’s Anti-Spam Legislation (CASL) — all provinces and territories
1. Accountability & Privacy Officer
Ceramic Pro Medicine Hat is responsible for all personal information under our control. We have designated a Privacy Officer accountable for our compliance with this Policy and applicable Canadian privacy laws.
Privacy Officer Contact:
- Ceramic Pro Medicine Hat
- 841C 16 St SW. Medicine Hat, AB T1A 4X4. Canada
- 403-527-7955
- sales@prairiecustoms.ca
To submit a privacy inquiry, access request, correction request, or complaint, please contact our Privacy Officer using the information above.
2. Information We Collect
We collect only the personal information necessary to fulfil the purposes identified in this Policy. This may include:
- Name
- Phone number
- Email address
- Vehicle information
- Postal code
- Any additional details you voluntarily provide
We collect this information directly from you, with your knowledge and consent, or as otherwise permitted by applicable law.
3. Purposes for Collection and Use
Your personal information is collected and used only for the following purposes:
- To respond to your inquiries and service requests
- To schedule and deliver automotive protection services
- To send transactional and service-related communications
- To send marketing or promotional messages, where you have provided express consent
- To improve our Website and services
- To comply with applicable laws and regulations
4. Consent
We obtain your consent before or at the time we collect personal information, and we use that information only for the purposes for which consent was given.
Express consent is obtained when you actively submit a form or check a consent box. Implied consent may apply in limited circumstances where you would reasonably expect us to use your information for a particular purpose (e.g., responding to a direct inquiry).
You may withdraw your consent at any time by contacting our Privacy Officer. Withdrawal of consent may limit our ability to provide you with certain services.
5. Commercial Electronic Messages (CASL)
By providing your email address or phone number through our Website forms, you expressly consent to receive commercial electronic messages (CEMs) from Ceramic Pro Medicine Hat, in accordance with CASL.
Every CEM we send will:
- Identify Ceramic Pro Medicine Hat as the sender
- Include our mailing address and a working contact method
- Include a clear unsubscribe mechanism
To unsubscribe: reply STOP to any SMS, click unsubscribe in any email, or contact us at [EMAIL ADDRESS]. Requests are honoured within 10 business days. Message and data rates may apply.
6. Disclosure of Personal Information
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- With trusted third-party service providers (e.g., CRM platforms, hosting providers, communication tools) strictly to operate our business — these providers are contractually bound to protect your information
- Where required or permitted by applicable law
- To protect the rights, property, or safety of Ceramic Pro Medicine Hat, our customers, or others
7. Retention
We retain personal information only as long as necessary to fulfil the identified purposes or as required by law. Once no longer needed, personal information is securely destroyed or anonymized in accordance with our internal retention schedule.
8. Cookies & Tracking Technologies
We may use cookies or similar technologies to improve user experience and analyze Website performance. Where required under applicable law (including for Quebec residents under Law 25), we will obtain your consent before placing non-essential cookies.
You may manage your cookie preferences through your browser settings. Disabling certain cookies may affect some Website functionality.
9. Safeguards
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures are proportionate to the sensitivity of the information held.
- In the event of a privacy breach that poses a real risk of significant harm, we will:
- Notify affected individuals as soon as reasonably possible
- Report to the Office of the Privacy Commissioner of Canada (OPC) and, where required, to the Commission d’accès à l’information du Québec (CAI) for Quebec residents
Maintain a record of all breaches in our internal privacy incident log
10. Your Privacy Rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent to certain uses of your personal information
- File a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca or 1-800-282-1376
To exercise any of these rights, please submit a written request to our Privacy Officer. We will respond within 30 days.
11. Interprovincial & International Data Transfers
Your personal information may be processed in jurisdictions outside your province or outside Canada (for example, by third-party service providers). Where such transfers occur, we take steps to ensure your information is protected to a comparable standard. You acknowledge that personal information processed in other jurisdictions may be subject to the laws of that jurisdiction.
12. Third-Party Website Management
This Website may be managed or maintained by third-party providers for hosting, development, or marketing purposes. These providers process personal information only on our behalf, under our instructions, and in compliance with applicable privacy laws.
13. Changes to This Policy
We may update this Privacy Policy at any time. Material changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Policy periodically.
14. Contact Us
For all privacy-related inquiries, requests, or complaints:
- Ceramic Pro Medicine Hat
- 841C 16 St SW. Medicine Hat, AB T1A 4X4. Canada
- 403-527-7955
- sales@prairiecustoms.ca
www.priv.gc.ca | 1-800-282-1376